“Who was going to reply?”
Messages arrive through different channels and the team loses track of what is pending.
Queues, owners and history in the same conversation.
EYOU ATENDE · CUSTOMER SERVICE, SALES AND RELATIONSHIPS
Serve customers with context.Follow every opportunity.
Bring WhatsApp and other channels together, organize your team and connect customer service, sales and AI in one place.
People and AI, with your company's knowledge.
Eyou Atende
Your customer chooses the channel. Your team keeps the context.
- Website chat
- Telegram
- SMS
- RCS
DO THESE SITUATIONS SOUND FAMILIAR?
Every conversation needs an owner. And a next step.
“Do I have to explain it again?”
The customer switches agents and has to start the conversation over.
The team continues with the context already recorded.
“What happened to that opportunity?”
Someone shows interest, but the follow-up is put off and the contact goes cold.
CRM and tasks keep sales work moving forward.
SEE IT IN ACTION
One conversation. Several next steps.
Follow three situations in Eyou Atende and see how information helps your team act.
ON THE CUSTOMER'S SIDE
A simple reply can open a new opportunity.
Your customer replies. Your team already knows why.
The message that started the contact appears alongside the conversation. Your team sees what was sent and continues from there.
A message prepared for the right audience starts the contact.
The reply enters the inbox and can be routed to the responsible queue.
The original message stays visible in the conversation so the team can understand the interest.
Interest gets a next step.
Customer service and sales work come together. Record the opportunity, assign an owner and organize the follow-up.
The conversation brings together the information your team needs to serve and qualify a contact.
The opportunity enters a pipeline with a stage and an assigned owner.
A task records what needs to happen for the opportunity to move forward.
AI proposes. You follow along and decide.
Time IA analyzes operational information and prepares action proposals. Your team reviews what will be done.
Choose a task, such as prioritizing opportunities that need attention.
See the reasoning and suggested action before making a decision.
The person responsible approves the proposal. Autonomy follows the enabled rules and limits.
Guided demo with sample data. Product screens are in Portuguese.
CUSTOMER SERVICE THAT CONTINUES INTO SALES
From the first message to the follow-up.
Your team finds the history, organizes opportunities and prepares the next contact within the same operation.
Assign and follow up
Queues, owners, transfers and snoozing help organize human customer service.
Give every opportunity a place
Pipelines, stages, tasks and owners make the next step visible to your sales team.
Keep the relationship going
Segmented campaigns and journeys with wait steps and conditions help prepare the next contact.
AI WITH YOUR COMPANY'S CONTEXT
Knowledge to answer. Judgment to act.
Prepare your company's knowledge base, configure lookups and define when the team gets involved. Eyou supports you through this setup.
Time IA and managementVISUAL BOT
Organize the path
Create flows for questions, information gathering and routing. AI can help answer using your company's knowledge base.
AI AGENT
Converse with knowledge
Handle conversations using the bot's shared knowledge base and configured API lookups. Your team can take over when needed.
TIME IA
Find where to act
Analyze customer service, opportunities, relationships, campaigns and indicators. Review proposals and authorize actions.
AI features depend on configuration and activation. Your company uses its own OpenAI or Anthropic key; models, capabilities and usage vary by provider. Autonomy depends on approved rules and limits.
VISIBILITY FOR MANAGERS
See your operation. Prepare its next steps.
Track customer service, your team, bots, satisfaction and campaigns. Use that information to guide the next improvements to your operation.
Reports to stay informed
Explore indicators, filters and details. Export or schedule reports where the feature is available.
Integrations with a purpose
Configure lookups to your company's APIs to bring information into flows and AI conversations.
Rules and responsibilities
Organize access, owners and approvals so each team works within its role.
ASSISTED SETUP
Start with your operation.
Understand
We learn about your channels, team, customer service routine and sales goals.
Configure
We prepare channels, queues, knowledge, integrations and rules within the agreed scope.
Prepare your team
We guide you through using the platform and support the initial adjustments as your operation gets started.
FREQUENTLY ASKED QUESTIONS
What you need to know before getting started.
What is Eyou Atende?
It is Eyou's platform connecting customer service, sales and customer relationships. It brings together conversations across channels, teamwork, bots, CRM, campaigns, journeys and AI features, depending on configuration and your agreement.
Which channels can I connect?
WhatsApp, Telegram, website chat, SMS, RCS and email. Each channel has its own requirements; email depends on the account and reply routing being configured. During the demo, we assess which channels suit your operation.
Can I use my current WhatsApp number?
During setup, our team assesses your number, its current configuration and the provider rules. This assessment determines how WhatsApp can be connected to your operation.
How does AI learn about my company?
You prepare your company's knowledge base, shared by the bot and the AI agent. You can also configure API lookups to use information from your systems during conversations. Assisted setup helps define knowledge, rules and limits.
Can a person take over the conversation?
Yes. Your team can monitor and take over customer service according to their permissions and the operational configuration. The history helps them continue the conversation with context.
Does Time IA do everything on its own?
Time IA analyzes information and proposes actions for review. Autonomous execution depends on activation, your agreement, and approved rules and limits. You can monitor and stop its use according to the configuration.
Can I integrate my systems?
The bot and AI agent can look up your company's configured APIs. Feasibility depends on the available endpoints and the data needed. We assess this during the demo; you do not need to replace your system to start the conversation.
How do pricing and contracting work?
The proposal considers your operational scope and the channels and features you choose. Channel usage has its own billing rules. AI uses your company's key, and usage is billed to your account with the chosen provider, OpenAI or Anthropic. The demo helps define the setup before you sign up.
LET’S LOOK AT YOUR OPERATION
See Eyou Atende in your company's context.
Tell us the basics. Our team will contact you to arrange a demo and understand your next steps.
- A conversation about your operation.
- A presentation of the features that make sense for you.
- Guidance on setup, channels and AI.